Vehicle Warranty -3 years or 100,000 km;
Parts Warranty -6 months or 10,000 km
Free Maintenance Service- 3 years or 100 000 km
On purchasing your vehicle from a Toyota dealer you are entitled to the Free 1,000 KM Service upon presentation of your Toyota Warranty Booklet to your Toyota Dealer.
This maintenance service shall be performed in accordance with your Owner’s Manual at no charge except for any lubricants, fluids or filters used since they are regular maintenance service items.
How to get assistance
In the event a problem arises, please be prepared with the following information:
– An accurate description of the problem including the conditions under which it occurs;
– Vehicle model and year;
– Vehicle Identification number (VIN);
– Present KM reading;
– Date of purchase;
– Selling & servicing dealer;
– Service history of your vehicle;
Step 1: Talk to your Toyota dealer
This is your most direct way to resolve your problems.
Every Toyota dealer is ultimately responsible for providing the service and repairs you may need. First talk to the service manager or to the customer relations staff. Explain the condition fully. If you feel that your problem has not been resolved, speak to the dealers owner or General Director who is most interested in your continued satisfaction and patronage.
If your dealer is unable to provide a solution…
Step 2: Contact your Distributor
Contact the Customer Relations Department of the Toyota Distributor listed in the Warranty Registration card in your warranty booklet
Where to go for Warranty Service
Your Toyota dealer will make the necessary repairs using new or remanufactured parts. Whilst any Toyota dealer in your country of purchase will perform warranty service, Toyota recommends that you return to the dealer that sold you your vehicle because of their continued and personal interest in you.
Obtaining Warranty Service
You are responsible for delivering your vehicle to any authorized Toyota dealer in order to obtain warranty service.
Periodic Maintenance Service
You are responsible for properly operating, maintaining, and caring for your Toyota vehicle in accordance with the instructions contained in your Owner’s manual.
If your vehicle is subject to usage under severe driving and operating conditions, you should follow the maintenance requirements specified accordingly in your Owner’s Manual.